Refund policy

Last Updated: September 16, 2026

At Noble Tick LLC, we want our customers to shop with confidence. This Return & Refund Policy explains our return eligibility requirements, return process, return shipping costs, damaged or incorrect item procedures, and refund process.

Please review this policy before making a purchase.

1. 30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a standard return:

The return request must be submitted within 30 days of delivery.
The item must be in the same condition in which it was received.
The item must be unused and unworn, except where reasonably necessary to inspect the product.
The item should include its original packaging, tags, accessories, manuals, and other components originally supplied with the product, where applicable.
Proof of purchase or an order number may be required.

Items that do not meet these conditions may not qualify for a return, except where otherwise required by applicable law.

2. How to Request a Return

Before returning an item, please contact us at:

support@kansolivingllc.com

Please include your order number, the item you would like to return, and the reason for your return.

If your return is eligible, we will provide you with return instructions and the applicable return address.

Please do not send products back without first contacting us and receiving return instructions.

Products returned without following our return procedure may experience delays in processing.

3. Return Shipping Costs

For standard returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been completed.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from an error for which we are responsible.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at:

support@kansolivingllc.com

Please provide:

Your order number.
A description of the problem.
Clear photographs showing the item and the issue.
Photographs of the packaging where relevant.

We will review the information and provide an appropriate resolution.

If we confirm that you received a damaged, defective, or incorrect product, we will provide instructions for the appropriate remedy. Where a return is required due to our error or a confirmed damaged, defective, or incorrect item, you will not be responsible for the applicable return shipping cost.

5. Non-Returnable Items

Certain items cannot be returned, including:

Gift cards.
Personalized or customized products.
Products clearly identified as Final Sale at the time of purchase.

We may also be unable to accept items that have been used, damaged after delivery, altered, or returned incomplete, except where the issue is covered by applicable consumer protection laws.

If you are unsure whether a product is eligible for return, please contact us before sending it back.

6. Exchanges

If you would like a different product, please contact us at support@kansolivingllc.com.

Exchange availability depends on product availability and the circumstances of the request.

Where a direct exchange is not available, you may need to return the eligible item according to this policy and place a new order separately.

7. Refund Process

Once your eligible return has been received and inspected, we will notify you of the outcome of the return review.

If your refund is approved, the refund will be issued to your original payment method.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

The time required for a financial institution to post a completed refund is outside our control.

8. Refunds for Damaged, Defective, or Incorrect Orders

If we verify that an item was damaged, defective, or incorrect when delivered, we will review the circumstances and provide an appropriate remedy in accordance with this policy and applicable law.

Depending on the circumstances, this may include a replacement, refund, or another appropriate resolution.

Please do not dispose of the product or its packaging until we have reviewed your request and provided instructions.

9. Late or Missing Refunds

If we have confirmed that a refund has been issued but you have not yet received it, please first allow sufficient time for your financial institution to process the transaction.

You may also contact your bank, credit card issuer, or payment provider for additional information.

If the refund still does not appear after the applicable processing period, contact us at support@kansolivingllc.com and we will review the refund status.

10. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible at support@kansolivingllc.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

However, we cannot guarantee cancellation once an order has entered fulfillment or has been shipped.

If the order has already shipped, you may request a return after delivery in accordance with this Return & Refund Policy.

11. Refused or Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information when placing an order.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another delivery issue attributable to the customer, any applicable additional shipping or return costs may be deducted from the refund where permitted by law.

Please contact us if you believe a delivery problem occurred through no fault of your own.

12. Return Policy for United States Customers

This return policy applies to eligible orders covered by our United States return policy.

Return window: 30 days from delivery
Standard return shipping cost: Customer responsibility
Refund method: Original payment method, when approved

Nothing in this policy is intended to limit any rights that cannot legally be limited under applicable consumer protection laws.