FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the Noble Tick LLC Frequently Asked Questions page.
Below you will find answers to common questions about ordering, payments, processing, shipping, tracking, returns, refunds, and customer support.
1. Who operates this store?
This online store is operated by:
Noble Tick LLC
1001 S Main St Ste 600
Kalispell, MT 59901
United States
Customer Support: support@kansolivingllc.com
2. Where do you ship?
We currently offer shipping to eligible addresses within the United States.
Shipping availability for your specific address will be displayed or determined during checkout.
3. How do I place an order?
Select the product you would like to purchase, choose any applicable product options, add the item to your cart, and proceed to checkout.
Before completing your purchase, please review your products, shipping address, contact information, applicable shipping charges, and total order amount.
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
4. What payment methods do you accept?
Available payment methods are displayed during checkout.
The available options may vary depending on the payment services available through our store.
You will be able to review the total amount payable before completing your purchase.
5. How long does it take to process an order?
Our standard order processing/handling time is 3 business days.
Orders are processed Monday through Friday, excluding applicable public holidays.
Processing includes order verification, product preparation, packaging, and preparation for shipment.
6. How long does shipping take?
After processing, our estimated transit time is 7–15 business days.
Our current standard shipping timeline is therefore:
Processing / Handling: 3 business days
Transit: 7–15 business days
Estimated Total Delivery: 10–18 business days
These delivery times are estimates rather than guaranteed delivery dates.
Carrier delays, weather, peak shipping periods, destination conditions, public holidays, and other circumstances outside our reasonable control may affect delivery.
Please review our Shipping Policy for complete information.
7. How can I track my order?
When tracking information is available, it will be provided after your order has shipped.
Please allow some time for the carrier's tracking system to update after tracking information is issued.
If you need assistance tracking an order, contact support@kansolivingllc.com and include your order number.
8. Can I change or cancel my order?
If you need to request a change or cancellation, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before fulfillment.
However, we cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.
9. What if I entered the wrong shipping address?
Please contact us immediately if you discover that your shipping address is incorrect or incomplete.
If your order has not yet been processed or shipped, we may be able to update the address.
Once an order has shipped, we cannot guarantee that the delivery address can be changed.
Customers are responsible for providing complete and accurate shipping information during checkout.
10. What is your return policy?
We accept eligible returns within 30 days of delivery, subject to the conditions in our Return & Refund Policy.
To request a return, contact:
Please include your order number and the reason for your return.
Do not send an item back before receiving the applicable return instructions.
11. Who pays for return shipping?
For a standard eligible return, the customer is responsible for return shipping costs.
If we confirm that an item was delivered damaged, defective, or incorrect, different return shipping arrangements may apply in accordance with our Return & Refund Policy.
12. What condition must returned products be in?
Unless the item was received damaged, defective, or incorrect, an eligible returned product should generally be:
- In the same condition in which it was received.
- Unused and unworn, except where reasonably necessary to inspect it.
- Returned with its original packaging.
- Returned with applicable accessories, tags, manuals, and included components.
Please review our Return & Refund Policy for complete eligibility requirements.
13. Are any products non-returnable?
Certain products may not be eligible for return, including:
- Gift cards.
- Personalized or customized products.
- Products clearly identified as final sale.
Additional restrictions may apply where permitted by applicable law.
14. What if my order arrives damaged, defective, or incorrect?
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
Please provide your order number, a description of the problem, and clear photographs showing the issue and packaging where relevant.
We will review the information and provide an appropriate resolution.
15. When will I receive my refund?
After we receive and inspect an eligible return, we will notify you regarding the outcome of the return review.
If approved, your refund will be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
16. What should I do if my shipment is delayed?
First, check the tracking information provided for your order.
Our estimated total delivery timeframe is 10–18 business days.
If your order has exceeded the applicable estimated delivery timeframe or the tracking information has not updated for an extended period, contact us at support@kansolivingllc.com.
Please include your order number so we can review the available shipment information.
17. What if my package appears to be lost?
If tracking indicates a potential delivery problem or you believe your package has been lost in transit, contact us at:
Please include your order number and available tracking information.
We will review the shipment and provide the appropriate next steps.
18. What if tracking says delivered but I cannot find my package?
Please first check around the delivery location, secure delivery areas, and with household members or others who may have accepted the package.
Confirm that the shipping address associated with your order is correct.
If you still cannot locate the package, contact us with your order number so we can review the available delivery information.
19. How can I contact Noble Tick LLC?
For questions about products, orders, shipping, tracking, returns, refunds, or our policies, contact:
Noble Tick LLC
1001 S Main St Ste 600
Kalispell, MT 59901
United States
Email: support@kansolivingllc.com
20. Where can I find your store policies?
Our important policies are available through our website, including:
Shipping Policy • Return & Refund Policy • Privacy Policy • Terms of Service • Your Privacy Choices • Contact Information • Legal Notice
We encourage customers to review the applicable policies before completing a purchase.